On-Site IT Team Leader

Watford, Hertfordshire
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On-Site IT Team Leader

Role: On-Site IT Team Leader
Specialism(s): IT Team Leadership, Incident Management, ITSM Tools, Ivanti, ServiceNow, Stakeholder Management, Technical Documentation, Ticketing Management, Service Desk Management, IT Support, Core IT Infrastructure, Networking, End-User-Computing, M365
Type: Contract, Daily Rate
IR35 Determination: Inside IR35
Location: Stevenage
Pay Rate: £180 - £205 per day
Initial Contract Duration: 3 Months

On-Site IT Team Leader

CPS Group UK are delighted to be working with a leading organisation to appoint an On-Site IT Team Leader, for an initial 3-month duration. Working as a key member of the IT Helpdesk/Support team, the IT Team Leader will guide and lead the small IT Support team, showcasing best practice, investigating and resolving incidents and acting as the technical escalation point. The On-Site IT Team Leader will also train and mentor junior team members as and when required.

Role Requirements

* Guide & Lead the On-Site IT Support team
* Act as the Technical Escalation point-of-contact
* Support ticket management, monitor breach status, and manage backlogs.
* Investigate recurring or frequent incidents to
* Monitor ITSM Dashboards
* Identify and implement process improvements and efficiencies where possible
* Train junior members of the team as and when required
* Perform proactive checking of engineer incidents and requests to improve documentation and troubleshooting standards.
* Manage knowledgebases and articles
* Act as an escalation point for Incident / Request Management
* Take ownership and drive improvements for both BAU and Projects
* Provide input and knowledge to the management team as and when required

Required Skills & Experience

* 3-5+ years demonstrable experience of managing On-Site IT Support/Helpdesk Team(s)
* Excellent experience in and approach to Leadership
* Strong technical documentation skills
* Working knowledge of IT infrastructure, Sys Admin & EUC technologies
* Microsoft-technology centric (M365, Exchange, EUC)
* Knowledge of ITSM tools (e.g. Heat, Ivanti, ServiceNow)
* A positive attitude
* Strong mentoring/coaching skills
* Ability to manage time effectively and work under pressure to meet tight deadlines

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed) src="(url removed)

Job Info
CV-Library logo
Job Title:
On-Site IT Team Leader
Company:
CV-Library
Location:
Watford, Hertfordshire
Salary:
£180 - £205 Per day
Posted:
Jun 12th 2025
Closes:
Jul 13th 2025
Sector:
IT
Contract:
Contract
Hours:
Full Time
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