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Tailored Recruitment Consultancy are delighted to be working with an established and reputable business based in Halifax to recruit a Customer Service Advisor to join their busy and friendly Customer Service team.

The Role
Reporting to the Customer Service Manager, you will play a key role in delivering an exceptional experience to customers by providing professional and efficient support. Your responsibilities will include:

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Handling inbound calls regarding orders and product queries

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Processing sales orders and preparing quotations

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Liaising with internal departments to ensure smooth order fulfilment

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Managing telephone enquiries and resolving issues promptly

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Processing customer complaints and ensuring fair, positive outcomes for both the customer and the business

The Person
We’re looking for a proactive and customer-focused individual who enjoys working in a fast-paced environment. The ideal candidate will have:

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A passion for delivering excellent customer service

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Strong communication and problem-solving skills

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The ability to plan, prioritise, and organise effectively

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A team-oriented, enthusiastic, and self-motivated attitude

Benefits

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Generous holiday allowance

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Company pension scheme

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Supportive team culture and opportunities for development