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Customer Services Coordinator

Location: Gateshead

Hours: 9:30am – 5:30pm (Mon–Fri)

Salary: up to £25,000 (DOE) + Bonus

Benefits:

22 days holiday + bank holidays

Contributory pension scheme

Annual bonus

Are you looking for a role where no two days are the same, and your work makes a real difference?

A long-established, fast-growing logistics business that helps local companies with their courier and freight needs are looking for a Customer Services Coordinator.

What you’ll be doing:

Being the friendly, professional voice of the business – answering calls and emails

Tracking deliveries, chasing couriers, and keeping customers updated

Supporting managers with day-to-day admin so they can focus on business growth

Managing freight bookings, invoices, and customer packs

Helping with claims, aged debtor chasing, and telesales lead recording

What we’re looking for:

Confident on the phone and happy talking to customers and suppliers

Organised with great attention to detail

Comfortable using Word, Excel, Outlook (experience with booking systems a bonus)

Calm under pressure and able to juggle multiple tasks

Positive, proactive, and willing to get stuck in

To be considered for this this role click “apply” and submit a copy of your up-to-date CV