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Job Title: Customer Service Operative
Location: Selby
Salary: £12.50 per hour + £500 loyalty bonus after12 weeks
Division: SWIFT Temps Ltd – Commercial Recruitment

About the Role
SWIFT Temps Ltd are recruiting for a Customer Service Operative on behalf of our client in Selby. This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, the Operations team, and customers, helping to resolve issues quickly and professionally.

Key Details

* Shift Pattern: Sunday–Thursday and Tuesday–Saturday (rota basis)

* Working Hours: 10:00am–6:30pm (5 days per week, to be confirmed)

What You’ll Do

* Respond to and manage customer service queries with professionalism and care.

* Work with the Operations team to resolve delivery issues and locate parcels quickly.

* Provide regular updates on depot activity, keeping customers and stakeholders informed.

* Support communications around service issues such as parcel lockers, store collections, and two-door locations.

* Handle escalations and ensure customers receive timely and accurate information.

* Carry out additional service resolution tasks as required by the Depot Manager.

What We’re Looking For

* Strong communication and problem-solving skills.

* A customer-focused approach with the ability to stay calm under pressure.

* Confidence in working across teams to resolve issues effectively.

* Previous experience in customer service, logistics, or operations support would be an advantage.

How to Apply

Click to apply, To apply, please contact McMillan Serrant at our Bradford office on (phone number removed) or send your CV
This vacancy is advertised on behalf of SWIFT Temps Ltd – Engineering Recruitment Division, operating as an employment business