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Position: Call Handler
Location: ST1 area
Contract Type: Temporary- 3 months initially
Hourly Rate: £13.00ph
Working Pattern: Full Time- Monday- Friday - 9:00AM-5:30PM

Adecco are on the lookout for enthusiastic and dedicated Call Handlers to join our dynamic client in Hanley. If you have a passion for helping others and want to thrive in a professional yet lively environment, we want to hear from you!

What You'll Do:
As a Claims Handler, you'll play a key role in supporting our clients during their times of need. Your responsibilities will include:

Efficiently manage claims, ensuring accuracy and compliance.
Maintain detailed records of claims and communications in systems.
Communicate with customers, insurers, suppliers, and colleagues nationwide
Analysing policies to determine claim coverage and devise efficient claims processing strategies
Keeping policyholders informed about claim progress through well-crafted correspondence
Setting up new claims, appoint contractors, and update internal systems
Issuing payments and arrange settlements as needed
Ensuring compliance with contractual and regulatory requirements

What We're Looking For:
To be successful in this role, you should possess:

Excellent communication skills, both written and verbal.
Strong attention to detail
A proactive approach to problem-solving and the desire to assist others.
Previous experience in claims handling or customer service is a plus, but not essential
Customer-Centric Approach
Thrive in a fast-paced environment

Why Adecco:

* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website