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Role – Assistant Service Manager

Location: Trafford, Manchester

Salary: £35,000 Basic | OTE: £41,000

Richard Abson Group are working with a well-established main dealership in Trafford, Manchester, to recruit an Assistant Service Manager to join a busy and high-performing aftersales department.

This is an excellent opportunity for an experienced automotive professional who enjoys leading a front-of-house team, supporting workshop performance, and driving customer satisfaction.

The Role

Working closely with the Aftersales Manager, you will play a key role in supporting the day-to-day running of the Service Department.

Key Responsibilities include:

* Supporting the Aftersales Manager in driving aftersales growth by identifying opportunities using demographic and customer data.

* Supervising a team of 4 Service Advisors, managing workload and ensuring maximum efficiency.

* Assisting in the coordination of a workshop team of 14 Vehicle Technicians to ensure smooth daily operations.

* Conducting performance reviews, reporting, and supporting department improvements through KPI and target-led objectives.

* Ensuring customers receive a professional, prompt and courteous service at all times.

* Managing and supporting the warranty process, ensuring claims are submitted accurately and on time.

* Producing detailed reports for the Aftersales Manager on both individual and department performance.

About You, to be considered, you will ideally have:

* Previous experience within the automotive industry as a Service Manager or Assistant Service Manager.

* Basic mechanical knowledge (minimum).

* A proactive and motivated approach, with strong customer service standards.

* A desire to influence and improve aftersales performance.

* Excellent communication, organisational and leadership skills.

* Strong IT skills, with working knowledge of Kerridge preferred.

* Confident people management ability and a professional presentation.

Hours & Package

* Basic Salary: £35,000

* OTE: £41,000

* Hours: Monday to Friday, 8:00am – 6:00pm

* Saturdays: 1 in 3 Saturday mornings

Interested?

If this role sounds like the right next step for you, please APPLY NOW, or contact Jake Jones at Richard Abson Group for a confidential conversation