Login to Apply

Purpose of the Role:

As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. You’ll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring national project delivery meets business standards across performance, cost, and safety.

Key Responsibilities:Project Coordination & Operations:

*

Manage end-to-end stages of ASHP and multi-measure installations.

*

Coordinate activities with installers, subcontractors, and internal departments.

*

Oversee project scheduling, material delivery, and workforce alignment.

*

Drive process improvements and cost efficiencies across projects.

*

Support recruitment and development of a skilled and professional install team.

Customer Service & Relationship Management:

*

Act as primary contact for project updates and issue resolution.

*

Reduce and manage customer complaints effectively and professionally.

*

Maintain excellent communication with clients, suppliers, and internal teams.

*

Educate customers on ASHP systems and available solutions.

Reporting & Compliance:

*

Produce regular project reports and KPI dashboards for senior management.

*

Monitor and report on ECO4 programme performance.

*

Ensure compliance with HSE regulations, company policies, and training standards.

*

Promote a culture of continuous improvement and safety within all operations.

Required Skills & Experience:

*

Proven experience in project management, ideally within energy, construction, or renewable sectors.

*

Knowledge of ASHP systems or wider retrofit energy efficiency measures.

*

Strong organisational, communication, and analytical skills.

*

Ability to manage multiple projects nationally, with an eye for detail and operational efficiency.

*

Comfortable working cross-functionally across purchasing, customer service, and senior management.

Desirable:

*

Understanding of ECO4 funding schemes or similar.

*

HSE qualification or safety management experience.

*

Familiarity with CRM/project management software tools.

Benefits:

*

Competitive salary up to £50,000

*

25 days holiday + bank holidays

*

Pension scheme

*

Career development opportunities within a growing national business

*

Supportive team culture and structured training