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We are looking for an experienced Resident Liaison Officer, Ideally you will have experience working as an RLO on a External refurbishment contract within Social Housing, Windows, Doors, EWI, Roofs

The Resident Liaison Officer must be personable, professional and able to communicate effectively at all levels. A good working knowledge of basic I.T. applications, especially Word and Outlook.

Essential:

* Resident Liaison Officer must have proven experience working as a resident liaison officer for a recognised contractor on a Housing refurbishment scheme.

* Applicant must be proficient in the use of IT applications, such as Word and Outlook

Main Duties:

* Act as first point of contact for residents

* Ensure residents are kept informed of the progress and inform them of changes via letters and visits.

* Manage residents’ expectations and concerns.

* Responsible for managing and resolving difficulties and complaints regarding the works by liaising with all parties

* Ensure disruption to tenants kept to a minimum.

Salary: £30,000 - £40,000 dependant on experience

Van & Fuel card provided or a travel allowance

31 Days paid holiday