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Plumbing and Heating Trade Counter Assistant – Tottenham Branch

An exciting opportunity is available for a Plumbing and Heating Trade Counter Assistant to join a branch based in Tottenham, supplying a wide range of plumbing and building materials.

Salary: £30,800

Hours: 48.5 hours per week, with shifts between 6:30am–4:30pm Monday to Friday, and alternate Saturdays from 7:00am–4:00pm.

Benefits:

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Annual salary of £30,800

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Pension scheme

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Group life assurance

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Staff discount

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Access to discounts from top brands, online retailers, events, and attractions

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Cycle to Work Scheme

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Employee Assistance Programme

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Long service awards

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20 days annual leave plus bank holidays

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Additional day off on birthday

Role Overview:

The Trade Counter Assistant will be the first point of contact for customers, offering expert advice, processing transactions, and ensuring the smooth day-to-day operation of the trade counter.

Key Responsibilities:

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Assist customers with plumbing product inquiries and provide knowledgeable advice.

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Process orders accurately, manage invoicing, and handle payments efficiently.

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Replenish stock on the shop floor and assist with regular stock checks.

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Support with deliveries arriving at and leaving the branch.

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Manage telephone inquiries clearly and professionally, ensuring effective communication with customers and colleagues.

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Respond promptly and positively to customer needs and queries.

Requirements:

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Solid understanding of plumbing materials.

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Strong interpersonal skills and confidence in engaging with customers.

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Ability to work effectively within a fast-paced team environment.

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Self-motivated and able to prioritise responsibilities under pressure