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UNDERSTANDING, SERVICE, TRUST
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Regional AV Engineer and Events (Manchester)

Manchester/Leeds /Birmingham salary up to £45,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Regional AV Engineer and Events to be a key part of our Regional teamonsite at a leading multinational professional services network.
The ideal candidate will be based in Manchester and supporting the reguion in Manchester Birmingham and Ledds offices

Supporting service agreements in other regions as required

Liaise with the client IT / FM teams to agree any additional daily tasks and activities
Locate faults or problems and provide solutions on a second / third line basis
Ability to provide systems work around in the event of failures
Ensure fault tickets are logged via SNOW and resolved within SLA.
Work with Engineering to ensure the M&E and fabric of meeting rooms is maintained.
Be fully competent in Digital AV environments.
IT literate, understand network architecture and structured cable infrastructures.
Adhere to client IT room standards while working in the AV cabinets
Develop on site AV support mechanism / processes in conjunction with client IT / FM teams
Manage onsite support deliverables
Proactively train and support end users as required
Provide real time in room support for AV / UC related issues
Fault handling and tracking of all AV related fault tickets raised via SNOW through to resolution
Track and manage all AV / Event requests via SNOW & AV mail box
Troubleshoot AV and MTR related technology issues
Locate faults or problems and provide solutions on a first /second line basis as well as work around, if problem is critical
Regular room / systems checks as required
Ensure all equipment faults and requests are reported via onsite procedures
Manage equipment repairs and implement critical spares as required
Support / manage software / firmware updates once instructed / change control
Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required)
Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required
Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity and applications where appropriate
Direct & manage all onsite events within large presentation spaces
Work closely with offsite events team to ensure all event requirements are captured and managed effectively for both onsite and offsite events throughout as required
Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP's video meetings

Benefits:
* 3% pension contribution (After 6 months probationary Period)* 23 days holiday in first year* Death in service (3x Annual Salary)* Private medical insurance (After 6 months probationary period)* Working for a company who has the infrastructure and resource to deliver the solutionsthey sell, Cutting edge video conferencing solutions* Join a company who will value you and your opinions