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Join the Team as a Complaints Handler – Royal Mail, Plymouth

Due to growing demand, Pertemps are on the lookout for proactive, compassionate, and customer-focused Complaints Handlers to support one of our long-standing clients Royal Mail, at their Plymouth office.

About the Role:
You’ll play a vital part in the Customer Service team as the first point of contact for customers who need help resolving an issue. Whether it’s over the phone, by email, or in writing, your job is to listen carefully, investigate thoroughly, and resolve fairly – all while delivering a supportive and professional experience.

What You’ll Be Doing:

Responding to customer complaints via phone, email, and letter
Investigating issues thoroughly to reach balanced, evidence-based outcomes
Communicating decisions clearly, with empathy and professionalism
Escalating more complex or sensitive cases when required
Keeping detailed, accurate records of all interactions and casework
Identifying recurring trends and feeding insights back to help improve serviceWhat We’re Looking For:

Previous experience in a customer service or complaints-based role
Strong communication and problem-solving skills
Resilience, empathy, and a calm approach under pressure
Excellent attention to detail and the ability to manage sensitive information
A team player who can also work independently
Confident using IT systems – CRM experience is a bonusThe Details:

Hours: 37.5 hours per week (between 8am – 6:30pm, Monday to Saturday)
Saturday working is essential, with a weekday off in return
Pay: £12.97 per hour
Start Date: 30th June 2025 (other intakes available – just ask!)
Duration: Up to 12 weeks initially, with potential for extension
Location: Plymouth, PL9 7HJReady to Apply?
If you take pride in turning a negative into a positive and are passionate about delivering excellent customer service, we want to hear from you! please contact Chelsea Goodman in the Pertemps Plymouth office