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Business Support Assistant

Location: Churchill Court, 2 Westmoreland Road, Bromley, BR1 1AS

Start Date: ASAP                                               

Contract Duration: 6+ Month

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £ 13.11 per hour

Job Ref: OR16435

Job Responsibilities

Work in the Bromley office 3 days a week and from home 2 days a week.

Deliver high-quality, customer-focused service to meet the needs of managers and users.

Respond to inquiries promptly and professionally using Council IS systems.

Listen to callers to understand their needs and provide updated information.

Handle many phone calls, emails, and online inquiries.

Enter referrals from the police and an online portal into the system.

Upload documents to case files.

Use the Council's Liquid Logic and EHM systems.

Use Microsoft Outlook for professional email communication.

Person Specifications

Must Have:

Experience as a business support officer in a local authority.

Nice to Have:

Experience working in a MASH team.

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