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Kura are currently looking for an experienced and motivated individual to join our team as a Compliance Manager.

The Compliance Manager at Kura will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations.

Critical to this role will be driving a culture of Operational Excellence, focussing on insights and continuous improvement with a need to be an “out of the box thinker”.

Role details:

* Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures.

* Support and maintain positive relationships with any relevant regulatory bodies.

* Management & Testing of Business Continuity Plans and lead Gold Team.

* Evaluate the efficiency of controls and improve them continuously.

* Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.

* Draft, modify and implement company policies.

* FCA Compliance with all reporting and structural requirements.

* Oversee and Manage business PCI compliance.

* Focus quality initiatives on a proactive upstream insight rather than reactive fixes.

* Drive and promote quality improvements and efficiencies along with risk mitigation based on actionable insights.

* Leading and supporting the Quality Team.

Requirements:Essential

Previous success in delivering comprehensive quality assurance/continuous improvement strategies.

Experience in a contact centre, business improvement role.

Knowledge and understanding of the ISO Standards and audit procedures

Experience of risk management /frameworks.

Proven track record of using insights, root cause analysis (RCA) and analytics.

Ability to establish and maintain effective working relationships with co-workers, managers and clients.

Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level reporting

Must be able to maintain a strong working knowledge of the wider call centre operation.

Excellent working knowledge of data protection legislation, how it impacts the business and data subjects.

Benefits:

* Salary up to £50,000.00 DOE + employee benefits

* Bonus Opportunity

* 30 Days Paid Holiday

* Hybrid Working

* Enhanced Maternity/Paternity Cover

* Comprehensive training to ensure you have the tools to do your job

* Relaxed Dress Code

* Positive working environment

Plus much more