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We’re working on behalf of a well-established specialist in fire protection and building safety compliance to recruit an experienced Account Manager. This role will play a pivotal part in ensuring the smooth delivery of passive fire projects and the development of long-term client relationships.

This is an excellent opportunity for a commercially minded and solution-focused individual who thrives in a fast-paced environment, is confident leading client relationships, and has the ability to navigate challenging conversations with professionalism.

The Role:

You will act as the key liaison between clients and project delivery teams across a range of passive fire protection works including fire doors, fire stopping, fire dampers, and ventilation/smoke extract systems.

Key Responsibilities:

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Lead on client engagement and satisfaction, ensuring consistent communication throughout project lifecycles (60–70% of the role is client-focused)

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Working alongside Project Managers to manage multiple accounts, ensuring delivery is on time, on budget, and compliant with all relevant standards

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Be the first point of contact for clients throughout project delivery, identifying and resolving potential issues early

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Develop and implement action plans for any escalated issues, ensuring the project team is aligned on next steps

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Working with Project Managers to provide regular internal and external reporting on project progress, risks, and opportunities

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Front difficult conversations with confidence and empathy, maintaining trust and professionalism

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Identify opportunities to upsell additional services and extend existing contracts

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Engage in business development activity, identifying and converting new client opportunities to support company growth

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Collaborate closely with operations, commercial, and compliance teams to ensure a joined-up approach to service delivery

About You:

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Proven experience in account or client management roles within the passive fire, wider fire protection, or construction/FM sector

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Knowledge of passive fire protection systems (e.g. fire doors, fire stopping, fire dampers, smoke control) is highly desirable

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Solutions-oriented mindset with excellent problem-solving skills

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Strong communicator, able to manage multiple stakeholders and competing priorities

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Confident leading client conversations, both strategic and challenging, with clarity and empathy

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Commercially astute with a good understanding of contract management and service delivery KPIs

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Able to work independently but also as part of a high-performing and visible team

Ready to join a forward-thinking company where your client management skills will truly make an impact?

Apply today or contact us for a confidential discussion about the opportunity