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Tenancy Support Officer – Over 55s Service

Harlow, Essex | £16.00 PAYE per hour | Full Time | Mon–Fri (9am–5pm) | Temp to Perm

Are you an experienced Supported Housing Management professional?

Do you enjoy working with older residents and delivering high-quality housing services?

My client, a well-established social housing provider, is seeking an experienced Tenancy Support Officer to support an Over 55s housing service in Harlow, Essex. This is a full-time interim role initially until end of April 2026, with a strong view to extension and the potential to transition to a permanent position.

Vacancy Brief

* Role: Tenancy Support Officer

* Service: Over 55s Housing

* Pay Rate: £16.00 per hour PAYE

* Contract: Interim until April 2026 (with extension / temp-to-perm potential)

* Hours: Full time – Monday to Friday, 9am–5pm

* Location: Harlow, Essex

* Working Pattern: Office / scheme-based

* Compliance: DBS required (level dependent on service)

Key Responsibilities

* Act as the main point of contact for residents, providing high-quality housing management support.

* Report and monitor repairs and maintenance issues, liaising with contractors to ensure timely resolution.

* Carry out defect checks, property inspections, and ensure buildings remain safe, secure, and compliant.

* Make regular welfare calls to residents and respond to customer queries in a professional and supportive manner.

* Manage rent accounts, including monitoring arrears and supporting income recovery processes.

* Ensure the scheme complies with health & safety requirements, including routine checks and record keeping.

* Prepare and distribute weekly resident newsletters and coordinate communication within the scheme.

* Organise and facilitate resident meetings, promoting engagement and community involvement.

* Maintain accurate housing management records and update internal systems in line with policies and procedures.

* Work collaboratively with internal teams and external partners to ensure excellent service delivery.

Skills & Experience Required

* Proven experience in housing management, ideally within supported housing, sheltered housing, or older persons services.

* Strong understanding of repairs reporting, rent management, tenancy compliance, and health & safety.

* Excellent communication skills, with the ability to engage confidently and sensitively with older residents.

* Organised, proactive, and able to manage a varied workload independently.

* Comfortable producing written communications such as newsletters and resident updates.

* Confident using housing management systems and standard IT packages.

What This Role Offers

This role provides valuable experience within an older persons housing service, strengthening skills across:

* Housing & scheme management

* Resident engagement & wellbeing

* Repairs, defects & compliance

* Rent management & arrears

* Health & safety oversight

With genuine potential to extend or move into a permanent role, this is an excellent opportunity for an experienced housing professional seeking stability and progression.

Tenancy Support Officer | Tenancy Support Worker | Housing Management Co-ordinator | Housing Officer | Scheme Manager | Sheltered Housing | Over 55s Housing | Older Persons Housing | Supported Housing | Rent Arrears | Repairs & Maintenance | Health & Safety | Resident Engagement | Social Housing | Housing Association | Temp to Perm