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Internal Communications Executive

Location: Hybrid (London)

Department: Group Communications

Reports To: Head of Internal Communications, Group & UK

About the Role

We're looking for a creative and adaptable Internal Communications Executive to help deliver clear, engaging, and inspiring communications across our organisation. You'll play a key role in keeping colleagues informed and connected, supporting both internal and selected external initiatives.

This is a hands-on role involving content creation, campaign delivery, light design work, intranet and channel management, and day-to-day comms operations. You'll also help foster strong communications practices across our global teams.

Why Join Us?

You'll be part of a small, supportive team that encourages creativity, collaboration, and continuous learning. We value fresh ideas, initiative, and shared success. Whether you're honing your writing skills, experimenting with AI tools, or building your experience in corporate or operational comms, we'll give you space to grow.

What you can expect:

A culture where your voice is heard and your work matters

Exposure to both corporate and frontline communications

A collaborative network of communicators across the UK and globally

Who You'll Work With

You'll focus on communications for our corporate centre and support activity across our National Express Bus and Coach business in the UK. You'll work closely with:

Group and UK executive teams

HR and business support teams

Communication professionals across our international operations

Key Responsibilities

Content Creation: Write compelling, audience-appropriate content for announcements, newsletters, intranet features, and leadership updates

Campaign Delivery: Plan and execute engaging, multi-channel campaigns aligned with company culture, values, change, and employee engagement

Intranet & Channel Management: Keep the intranet fresh, engaging, and easy to navigate. Maintain communication platforms including email tools and digital signage

Design Support: Create simple, effective visual content using tools like Canva, Adobe Creative Suite, or PowerPoint

Comms Admin: Maintain calendars, distribution lists, templates, and performance tracking systems

Employee Engagement: Support internal initiatives including our "Your Voice" survey, events, and recognition programmes

Cross-Group Collaboration: Coordinate with communicators across the business to align messaging and share best practices

External Support: Help update the corporate website and write LinkedIn posts that showcase our culture and achievements

What You'll Bring

A degree in Communications or a related field (or equivalent experience)

5+ years in internal communications, employee engagement, or corporate communications

Excellent writing and storytelling skills across different formats and audiences

Confidence working with intranet platforms (e.g. SharePoint, Unily), CMS tools (e.g. WordPress), and design tools (e.g. Canva, Adobe)

Strong organisation and planning skills; detail-oriented and proactive

Ability to manage multiple projects in a fast-paced, deadline-driven environment

We're committed to creating an inclusive and supportive workplace. If you're excited by this role but don't meet every qualification, we still encourage you to apply

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment