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Do you have experience in housing or income services, with a strong understanding of welfare benefits such as Universal Credit or Housing Benefit? If so, we have an excellent opportunity for a Payments and Income Coordinator to join our client’s expanding organisation based in Greenham, Thatcham. This is a full-time, permanent position.

In this role, you will provide essential administrative support to the income team, helping to ensure the effective and timely collection of housing-related charges.

The organisation offers an excellent benefits package (outlined below), along with the flexibility of a hybrid working arrangement, requiring just two days per week in the office.

Key duties:

* Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed

* Manage housing benefit overpayments, universal credit verifications and account reconciliations

* Maintain accurate records

* Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears.

* Support early intervention strategies for arrears prevention and tenancy sustainment.

Required skills:

* Experience within housing, income or customer account management

* Strong communication and problem-solving skills

* Knowledge of welfare benefits such as Universal Credit or Housing Benefit

* Excellent attention to detail

Benefits:

* 25 days holiday + Bank Holidays with an extra day every year up to 30 days

* Chance to buy and sell holiday

* 3 additional paid wellbeing days and 2 paid volunteering days

* Generous matched pensions scheme up to 12%

* Life cover at 4x salary

* Options for private medical insurance, dental insurance and critical illness cover

* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service