Login to Apply

Scania 

Job Title: Administration Team Leader Salary: Competitive salary plus an excellent benefits package

Location: Milton Keynes/ Hybrid

Scania Financial Services

Hybrid working
Enhanced parental leave
Eligibility to annual bonus scheme
Access to a fantastic loan car scheme
25 days annual leave plus bank holidays
Competitive pension
4x basic salary life assurance  

The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.

A quote from Ken McGrath our Head of Credit & Operations

“This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are truly valued. We are a future-focused team, embracing innovation and the art of the possible. We're not afraid to be positively disruptive, and we're looking for the right personality to lead us toward world-class service delivery."

In this role you will:

Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration. About you:

Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.

Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.

Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.

Customer Focus: Providing service excellence to internal and/or external customers.

Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.

If you’re interested in this role we’d love to hear from you.

Closing date: 09/07/2025