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Overview:

A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service.

Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week)

Key Responsibilities:

* Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc.

* Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs.

* Maintain accurate records of resident details and repair statuses.

* Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency.

* Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites.

* Assist with invoice processing and ensure work is completed satisfactorily before payment.

* Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling.

* Support reception duties and team meetings as needed.

* Investigate and negotiate best pricing for repair services.

* Maintain compliance with health and safety standards, including asbestos awareness.

Requirements:

* Previous experience in housing repairs administration or scheduling.

* Strong IT skills and familiarity with housing software systems.

* Excellent telephone manner and interpersonal skills.

* Ability to work independently and as part of a team.

* Asbestos Awareness Certification (desirable).

* Experience working with vulnerable individuals in a housing setting is a plus.

Benefits:

* Opportunity to work with a respected housing provider.

* Supportive team environment.

* Training provided on internal systems.

* Hybrid working