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Job Title: Revenues Manager

This senior leadership role is responsible for the strategic direction and operational delivery of a high-quality Council Tax and Business Rates (NDR) billing and recovery service. You will lead the service to maximise collection rates, ensure statutory compliance, and drive digital transformation.

Key Responsibilities

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Leadership & Management: Directly manage seven Team Leaders, overseeing performance, addressing poor performance, and fostering professional development.

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Strategic Oversight: Implement and review legislation, policies, and procedures for Revenues; provide expert advice to senior leadership and elected members.

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Financial Accountability: Maximise income through accurate tax base monitoring and effective recovery actions. Manage delegated budgets and ensure the timely completion of statutory returns.

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Service Delivery: Lead annual billing cycles, year-end processes, and five-yearly Business Rates revaluations.

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Operational Excellence: Use IT systems (including Office 365) to improve productivity, secure data, and eliminate service duplication.

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Deputising: Act as the primary specialist for Revenues issues and deputise for the Assistant Director as required.

Requirements

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Management Experience: Essential experience leading teams (minimum 7 direct reports) and a proven track record of managing poor performance.

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Technical Expertise: Strong background in Council Tax and Business Rates legislation and administration.

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Communication: Ability to handle complex enquiries from MPs and stakeholders with professional leadership.

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Safety & Equality: A commitment to health and safety, welfare, and eliminating discriminatory practices