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Description

OutThere RPO are excited to support one of our clients with the recruitment of a Technical Advisor based in Andover.

What will I be doing as a Technical Advisor?

In this position, you'll be the go-to expert, providing VIP service to customers whether it be meeting and greeting at the workshop, or finding resolutions to queries via email and phone. Our client are looking for someone with a high level of technical and mechanical knowledge in order to turn customers into raving fans of their products!

Key Responsibilities

Taking initial calls and emails from customers, raising tickets, diagnosing the problems and troubleshooting over the phone.

Resolving queries within 30 minutes of a call and updating the customer with current situation and proposed resolution.

Raising estimations on chargeable work in view of customer approval.

Liaising with workshops or service partners to follow through with works.

Upselling to customers where additional chargeable work is identified on a machine.

Building a rapport with customers returning their machines for maintenance and providing transparent information as to what work has been done.

Making commercial decisions based on the level of customer you are dealing with in any particular situation, in line with a vision for excellence.

Consistently offering an exceptional level of service to customers, going over and above to make their experience a good one.

Dealing with service related requests that come through from other departments in an efficient and effective manner.

Carrying out project work as required such as recall’s or service promotions. 

Requirements

Extensive mechanical knowledge.

Experience delivering exceptional customer service.

Highly organised and efficient individual with the ability to see projects and tasks through to completion.

A patient but persistent individual who earns respect through excellent and thorough work.

A positive thinker who can solve problems and contribute to a vibrant and enthusiastic work environment.

Attention to detail and a hardworking attitude.

Strong communication and negotiation skills.

Ability to multitask.

Benefits

Company pension

On-site parking

Employee Assistance Scheme