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Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Excellent Benefits
 
Overview:
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.
 
This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
 
Role & Responsibilities:

Lead and develop the 2nd Line Infrastructure team
Oversee incident, problem, and change management
Support complex technical escalations
Drive service improvement and operational excellence
Contribute to infrastructure roadmap and automation initiatives 
Essential Skills & Requirements:

Experience managing 2nd/3rd Line teams in enterprise environments
Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
Proficient in PowerShell (Terraform a bonus)
ITIL knowledge and relevant technical certifications 
Package:

£80K - £90K basic salary
Hybrid - London (3 days per week)
Discretionary bonus
Excellent pension contribution (up to 17%)
Private healthcare
Excellent additional lifestyle and health benefits 
Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Excellent Benefits