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Customer Service Administrator

Salary & Grade £27,920 per annum (pay award pending) – pro-rata Grade 2

Location Wellington House, Leeds / Hybrid

Part time 14.5 hours per week

Permanent

Closing date – 21 Dec 2025 at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We currently have a vacancy for a Customer Services Administrator to join our Education Transport Team.

Our Education Transport Team are responsible for procuring School Services throughout West Yorkshire on behalf of all five district councils. They also provide zero-fared home-to-school travel passes for statutory pupils under the guidance of three of the district councils home to school transport Policy, alongside issuing fare payable passes to non-statutory pupils on school services.

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.

· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).

· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.

· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.

· Grow with us – Incremental salary progression for most roles and annual cost of living increases.

· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.

· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting to the Customer Services and Eligibility Team Leader, your key responsibilities will include:

· Providing the first point of contact for customers.

· Using databases to process bus pass applications and book primary school children on and off Mybus primary services.

· Providing general administrative support to the Education Transport team.

About You

You will have the following key skills, attributes, education and experience:

· Educated to GCSE level in English and Maths or equivalent relevant education/ experience.

· Experience of working within a busy contact centre or other customer facing environment.

· Knowledge/experience of using Windows-based systems and bespoke service-based software packages.

· Ability to create and update Excel spreadsheets including basic formulas.

· Able to deal with customers in a sympathetic and understanding manner.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis