Login to Apply

Job Role: Resident Liaison Officer
Hours: Mon – Fri /  8am – 5pm 1 hour lunch
Salary: £18.71ph umbrella rate

We are seeking a Resident Liaison Officer (Customer Service Representative) who will play a key role in maintaining effective communication with residents in social housing properties. This role offers a mix of both on-site and office-based work, which may take place at a designated site office.

Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.

Key Responsibilities:

Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
Responding to residents’ questions and concerns through email, phone, or in-person home visits.
Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction
Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.
The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.
Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works.
Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
Qualifications & Skills:

RLO experience in a housing environment
Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a resident liaison officer is helpful but not required.
Excellent verbal and written communication skills.
Excellent customer service skills
Flexibility to adapt to residents’ needs.

Please apply or call Leah Seber at Build Recruitment

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer