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We are recruiting experienced Telephone Collections Agents for our client based in Sheffield S3.

These are permanent positions working 37.5 hours over 5 days between the hours of 8am and 8pm Monday to Friday and to include Saturdays.

Salary £26,000 plus bonus with a realistic OTE of up to £40,000.

Working within a friendly and modern office just outside the city centre, you will be making and receiving calls with customers to arrange payment of outstanding debts.

The role will involve-

* Handling difficult conversations in a sensitive and professional manner over the telephone

* Entering accurate records of conversations and agreements onto a customer database

* Following processed and guidelines regarding debt collection

* Working in an open plan, contact centre environment

* Accurately entering payment details correctly first time

Requirements for the role

* Previous call centre and preferably collections or credit control experience is helpful.

* Being comfortable working to targets- earnings increase based on achievements.

* Strong IT skills

* Clear and confident communications skills both in writing and over the telephone as well as being happy making telephone calls to customers.

* Critical thinking skills and being able to ask the right questions.

Benefits

* Free onsite parking

* Hybrid working- Subject to successful training period and reaching the required standard.

* Casual smart dress code

* Company pension

* Discount and Christmas saving schemes.

* Attractive bonus, incentives, and performance rewards

* Death in service benefit

Successful applicants will be required to complete CCJ/DBS and other background checks prior to commencing.

Please apply for more details