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This role is being advertised as Complex Repairs Case Manager but on appointment your job title will be Complex Repair Lead

Your typical day could start with you contacting customers to work with them to reach a satisfactory resolution. Then you might be assisting with incoming contractor and staff queries relating to repairs before heading out to visit external contractors’ offices.

As a Complex Repairs Lead, you’ll be an integral part of the newly formed Repairs team. With a particular focus on improving our repair service for our customers, you’ll support our customers and operational teams in the delivery of property services.

You’re a customer-focused person who is passionate about driving improvements and offering a first-class service to our customers. You’ll enjoy taking ownership of your work, focusing on several projects at any one time and you’ll be committed to working as part of a team to improve efficiencies. You’ll need to be in the Pitsea office for a minimum of two days per week.

Your role covers everything from day-to-day responsive and major repairs to planned preventative maintenance and proactive case management. If you're motivated by meeting targets and deadlines, we want to hear from you.

To be successful in this role, you’re:

* experienced in working in a customer centric environment

* confident in dealing with a wide range of people including contractors and external agencies

* able to work on a variety of tasks simultaneously and have proven time management and prioritisation skills

* experienced managing and coordinating projects relating to repairs

* experienced in using Microsoft Excel, with excellent IT skills

* knowledgeable or experienced in raising repairs and overseeing responsive repairs (desirable)

Here are just a few of the benefits of working at Peabody:

* 30 days’ annual holiday, plus bank holidays

* two additional paid volunteering days each year

* flexible benefits scheme, including family friendly benefits and access to a discount portal

* 4 x salary life assurance

* up to 10% pension contribution

Closing date: 11th June 2025 at midnight.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer