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Head of Operations (Confidential Appointment)

Location: Cambridgeshire 
Sector: Building Services / Engineering Operations
Reporting to: Managing Director

We are recruiting on behalf of a well-established building services organisation for a Head of Operations to lead and develop a multi-disciplinary operations function covering plumbing, electrical and air conditioning services across residential and commercial projects.

This is a senior leadership role with responsibility for operational delivery, team performance, customer satisfaction and financial efficiency.

The Role

As Head of Operations, you will oversee the day-to-day performance of the Operations Department, managing engineers, coordinators and key stakeholders to ensure high-quality service delivery. You will act as a senior representative of the business, working closely with clients, suppliers and internal teams while reporting directly to the Managing Director.

Key Responsibilities

Lead, schedule and direct engineering teams to meet service demand and customer expectations

Recruit, train, manage and develop operations coordinators and team members

Oversee quality standards, productivity and continuous improvement across operations

Conduct performance reviews, appraisals and set improvement objectives

Establish and maintain training programmes aligned with procedures and safety standards

Communicate daily with mechanical, electrical and air conditioning teams to ensure effective resource planning

Review work orders, invoices, time reports and labour usage to ensure accuracy and cash flow efficiency

Liaise with suppliers regarding warranties, product issues and material availability

Ensure parts and materials are ordered and available to meet project deadlines

Attend senior management meetings and contribute to company-wide objectives

Ensure all departmental policies, procedures and compliance standards are followed

About You

You will be an experienced operational leader with a strong background in building services or engineering environments. You are commercially aware, highly organised and comfortable operating in a fast-paced, customer-focused setting.

Essential Requirements:

Minimum 5 years’ management experience (or equivalent combination of education and experience)

Post-secondary education in a trade, technical or related discipline

Working knowledge of plumbing and electrical systems

Strong leadership and people-management skills

Excellent communication, customer service and conflict-management abilities

High level of organisation with strong attention to detail

Confident using MS Word, Excel, Outlook and general business systems

Proactive mindset with a commitment to continuous improvement

Professional appearance and ability to lead by example

Valid driving licence with a clean record

Flexibility to work non-standard hours when required

Ability to perform under pressure and manage competing priorities

What’s on Offer

Senior leadership role with real influence over operations and performance

Opportunity to shape and develop a high-performing operations function

Competitive salary package (dependent on experience)

Long-term career progression within a stable and growing organisation

Confidential applications are welcomed.
Shortlisted candidates will receive further details at interview stage.

If you would like to know more, get in touch with Harry Severn at ARC