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About the Role:

One of my local government clients is looking for an experienced Credit Control Officer to join a well-established local authority finance team. This is a key role within the Income and Payments section, responsible for managing the recovery of income billed through the sundry debtor ledger.

You will be part of a supportive team, working on accounts related to council services such as licensing, commercial rents, school facilities, professional fees, and other service charges.

Key Responsibilities:

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Proactively manage a personal ledger of accounts to recover outstanding income

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Chase overdue payments in line with agreed payment terms

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Monitor and resolve customer queries in a timely manner

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Liaise with other internal departments to support resolution of disputed charges

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Issue reminder letters, emails and telephone calls as part of the collection process

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Record all actions and correspondence accurately on the system

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Produce aged debt and performance reports for management review

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Process payments via phone and update systems accordingly

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Support the preparation of monthly reports and reconciliations

About You:

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Proven background in credit control or debt recovery

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Experience working in a public sector or local authority setting preferred

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Knowledge of financial billing, invoicing and account reconciliation

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Comfortable using financial systems (Oracle, TechnologyOne, Sage, etc.)

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Strong communication and negotiation skills

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Confident phone manner and ability to handle difficult conversations professionally

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High attention to detail and ability to prioritise effectively

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Understanding of GDPR and data protection in a financial setting

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd