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We are looking for enthusiastic Customer Service Advisors with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls, and email queries relating to the Pension product. 

Candidates will be required to work 37.5 hrs per week Monday to Friday 9 – 5.30. 

The office is based in central Liverpool and will require you to be onsite for the duration of the contract. 

This is a great opportunity to join the financial services sector, and further your experience in customer services with the possibility of further progression.

As a Customer Service Advisor, you will: 

Manage inbound calls to discuss any question or queries they may have relating to their Pensions account.
Provide a clear and efficient response within company guidelines and always putting the customer first.
Providing updates and information where applicable around their pensions such as valuations.
Spotting potential complex queries / complaints and raising these internally to ensure a swift resolution.
Updating the client database with all key information required from the call.
To be a successful Customer Service Advisor, you will have the following skills and experience: 

Excellent communication skills, to include fluent English both written and verbal.
Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction.
Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
Flexible and dedicated with the desire to succeed.
This is an ideal opportunity for a recent graduate with a degree from a UK University or someone who has some customer service experience.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
To help you stay safe in your job search we will never ask for your bank details or personal information at the application stage.

If this sounds like the Customer Service Advisor role for you, click apply now.

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