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Your new company
I'm thrilled to be working with a key client within financial services who are seeking a proactive and detail-oriented individual to join the team on a 6-month FTC. I am keen to speak to candidates who thrive in a fast-paced environment and are committed to delivering outstanding service. This is a fantastic opportunity to join an award-winning organisation in their modern, city-centre offices.
Your new role
You'll play a key role in ensuring applications are processed smoothly and efficiently, helping the business maximise every opportunity to secure new business. Your focus will be on timely decision-making and delivering excellent service to both internal and external stakeholders.
Main Responsibilities:

Process finance applications submitted by dealers, development managers, and operations teams.
Monitor application progress to ensure decisions are made within agreed timeframes.
Calculate and confirm settlement figures where necessary.
Handle inbound customer service calls
Respond promptly and professionally to queries from dealers and development managers.
Provide occasional support to the Reception team as needed.
Offer additional support to the Customer Service team when required.
What you'll need to succeed
Ideally, you'll bring experience from financial services or a background in managing caseloads, along with the following qualities:

Strong system navigation skills with a keen eye for accuracy.
A results-driven mindset with the ability to meet tight deadlines without compromising quality.
Self-motivated and enthusiastic, with a positive approach to challenges.
A high level of integrity and professionalism in all aspects of work.
A customer-first attitude-taking ownership of queries and seeing them through to resolution.
Confident in building effective working relationships across teams and departments.
Excellent organisational skills with the ability to prioritise tasks effectively.
Familiarity with the motor trade, including vehicle and finance knowledge, is a plus.
Comfortable working under pressure while maintaining a calm and focused approach.What you'll get in return
This is a 6-month fixed-term contract and does have a requirement to work 1 in 4 Saturdays. Hours are Monday - Thursday 9 - 5.30 and Friday 9 - 5, each with an hour's lunch break. Saturdays are worked from home 9-4. The organisation works in a hybrid model whereby Mondays and Fridays are work from home days. Salary bracket £25,000 - £26,000 depending on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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