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We are seeking an experienced and proactive Office Manager to ensure the smooth, efficient, and compliant operation of our Charity head office. This is a key role within the Senior Leadership Team (SLT), providing administrative support to the team and HR while contributing to organisational systems, projects, and day-to-day operations. You will lead and develop a small team, maintaining a professional and welcoming environment at all times.

Key Responsibilities

· Attend, service, and minute board and committee meetings, ensuring all documentation is prepared and distributed on time and in accordance with governance requirements.

· Prepare reports for meetings and proactively support the Chief Executive and Executive Committee with key information and updates.

· Manage and supervise administrative and helpline staff, senior accounts administrator, and volunteers, providing leadership, support, supervisions, and annual appraisals.

· Maintain charity compliance by ensuring all returns and filings to relevant governing bodies (e.g., Companies House, Gambling Commission) are completed on time.

· Fully manage, arrange and plan key events, including the annual conference and KPA Day, working with relevant committees and colleagues.

· Provide administrative support for organisational projects and campaigns.

· Oversee the production and distribution of the quarterly magazine.

· Manage departmental budgets and ensure efficient use of resources.

· Maintain and update the Employee Handbook and manage Health & Safety compliance in partnership with external consultants.

· Arrange mandatory training such as first aid and fire safety.

· Support the fundraising and marketing functions as and when required

· Oversee facilities management, supplier contracts, and day-to-day office operations to ensure safety, efficiency, and smooth running.

· Manage HR administration including recruitment, onboarding, induction, and personnel records.

About You

You’ll bring 3–5 years’ experience in office management or a senior administrative role, ideally within a charity, not-for-profit, or similarly complex environment. You’ll demonstrate:

· Strong leadership, people management, and team development skills.

· Excellent organisational and financial management abilities.

· Experience in events coordination and project support.

· Confidence working with senior leaders, partners, and external stakeholders.

· Advanced IT skills, particularly in Microsoft Office and CRM/databases.

· Exceptional attention to detail, communication, and interpersonal skills.

· A proactive, solutions-focused approach with the ability to manage multiple priorities.

· A sound understanding of HR processes, GDPR, confidentiality, and data protection.

This role offers the opportunity to make a real impact by supporting the effective operation of a national charity, contributing to its mission and long-term success