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CUSTOMER SERVICE ADVISOR
TEMPORARY TO PERMANENT
MONDAY TO FRIDAY 8:30AM TILL 5PM
£13.10 PER HOUR
NG15 – NOTTINGHAM
WEEKEND WORK WILL BE REQUIRED DURING BUSY PERIODS
Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.
Main responsibilities:
* Manage and download, Check and input web orders throughout the day
* Respond to enquiry emails
* Respond to complaint emails
* Respond to complaint/query messages on chat
* Assisting with overflow of calls as directed
* To ensure a consistently high level of service is provided by;
* Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
Experience:
* Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
* Competent in the use of email and internet
* Incoming telephone order taking and customer service experience
* Experience of dealing with the public