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About the Role:

You will be the first point of contact for members of the public visiting the Council offices. As a Customer Service Officer, you’ll play a vital role in delivering a welcoming, efficient, and solution-focused service to residents and visitors alike.

Key Responsibilities:

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Provide exceptional face-to-face customer service on the reception desk.

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Guide customers toward self-service and digital solutions where appropriate.

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Efficiently handle queries, resolve issues, and escalate where necessary.

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Maintain accurate records and manage admin tasks, including post room duties.

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Promote a professional, positive customer experience at all times.

What We’re Looking For:

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Experience in a receptionist or front-desk role, ideally within the public sector.

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Strong interpersonal and communication skills.

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Ability to remain calm and professional under pressure.

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Confident with IT systems and quick to learn new processes.

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Minimum of 5 GCSEs or equivalent work experience.

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Understanding of health & safety in a public setting.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd