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E-commerce Operations Manager

Location: Ramsgate

Salary: Highly competitive DOE

Benefits: Private healthcare, company pension, option to trade bank holidays for extra annual leave, 20 days holiday (excluding bank holidays)

We’re hiring on behalf of a confidential client – a fast-growing startup based in Kent – for a full-time E-commerce Operations Manager.

This is an on-site role, Monday to Friday, 07:30 to 16:3.

This is a hands-on leadership role in a fast-paced, ever-evolving environment. You’ll be joining a small, passionate team committed to making a difference. The successful candidate will be a conscientious, empathetic leader who thrives on empowering others and driving operational excellence.

Responsibilities include:

* Lead and support the fulfilment, pick & pack, production, and dispatch teams

* Delegate tasks effectively and align workloads with team strengths

* Track performance metrics and report regularly

* Coach and train staff, fostering a positive team culture

* Manage performance and interpersonal issues professionally

* Collaborate with marketing to forecast demand and ensure readiness

* Enforce safety, cleanliness, and operational standards

* Own onboarding and training for new hires

* Think critically and proactively seek feedback

Candidate requirements:

* Proven experience in line management and coaching

* Background in operational or warehouse environments

* Comfortable and competent with using AI

* You must drive and have your own vehicle

* Positive, organised, and proactive approach

* Genuine desire to help others and make a difference

* High integrity and customer-first mindset

Apply now