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FRENCH SELECTION (FS)

French speaking Customer Service Advisor
Location: Coalville
Hybrid work with 3 to 4 days a week in the office
Salary: up to £38,000 per annum (depending on experience)
Ref: 4280FC

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4280FC

The company: A well-established British supplier providing a range of high-quality products within the printable media industry.

Main duties: As a detail-oriented Customer Service Advisor, you will support the French-market by providing excellent customer service and efficient sales support. You will act as a key liaison between the customers, internal departments, transport providers, and warehouses.

The role:
- Handle inbound customer enquiries via email and phone delivering exceptional service at all times
- Assist the Sales team with quotes, order tracking, and customer updates
- Accurately process customer orders in a timely manner using our internal systems
- Liaise with transport companies and warehouses to arrange and track deliveries, resolve issues, and ensure timely dispatch
- Organise transport and logistics for both domestic and international shipments
- Assist the finance team with credit control activities, such as resolving invoice queries or following up on outstanding payments
- Proactively identify and resolve customer issues to ensure satisfaction and retention

The candidate:
- Fluent in French (written and spoken) essential
- Customer service or sales support experience required
- Excellent communication skills with a confident and dynamic attitude
- Organised with multitasking abilities
- Good IT skills and experience with CRM system

The salary: up to £38,000 per annum (depending on experience)

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic