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3rd Line Support Analyst

Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol.

The Role

As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the ability to make key technical decisions on your own accord. You will have excellent communication skills, both face to face and on the telephone.

The Responsibilities

Design, develop and deploy technologies on Windows Platforms
Offer solutions and workarounds to incidents/problems
Work to SLA's and deadlines
Review services and application delivery
Prioritise and manage several tasks at a single time
Establish a good working relationship with wider teams and customers alike
Keep up to date with advancements in technology
Identify Continual Improvement opportunities

The Requirements

Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
DHCP
Internet Information Services
Microsoft Windows Server (2016, 2019 & 2022) - including server core
Windows 10Desirable

PKI, N-cypher and Certificate Management
Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments
Windows Server Update Services
Trellix ePO, ENS, Firewall, Application Control, DLP
Scripting (PowerShell, VB, etc.)
Print Services
RSA
Exposure to Virtualisation technologies
Understanding of Networking - WAN / LAN + Firewalls + Routing

If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website