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Resident Liaison Officer – Retrofit Programme
Location: Winchester, with local travel across the district
Salary: £18.71 per hour PAYE
Contract: Full-time, Temporary (with potential for extension) – 3-6 months

Are you passionate about making a tangible difference in people's lives? Do you thrive in a customer-focused role and enjoy being the vital link between services and the community? We are seeking a dedicated Resident Liaison Officer to support the delivery of a high-profile retrofit programme improving homes across the district.

The Role:
Working on behalf of a social housing provider, you will be the key contact for residents impacted by energy efficiency and retrofit works to their homes. You’ll ensure tenants are informed, consulted, and supported throughout the process. From coordinating meetings and surveys to managing feedback and liaising with contractors, your role will help make the programme a success — while ensuring the resident voice is heard every step of the way.

Key Responsibilities:

* Provide clear, empathetic communication and support to residents during property improvement works

* Organise and attend community meetings, sometimes outside regular office hours

* Identify and support vulnerable residents, tailoring your approach to individual needs

* Collaborate with internal teams and contractors to overcome access or communication challenges

* Create and manage resident engagement plans, surveys, and feedback analysis

* Represent the residents' perspective in service planning and delivery discussions

What We’re Looking For:

* Excellent communication and customer service skills

* Experience in resident engagement, community liaison, or similar public-facing roles

* Ability to build trust with diverse communities and adapt communication methods accordingly

* Confidence working independently and across multidisciplinary teams

* IT proficiency and strong administrative abilities

* A flexible and proactive approach, with a willingness to work evenings/weekends

Essential Requirements:

* A valid driving licence and access to a vehicle

* Enhanced DBS check (or willingness to obtain one)

Desirable:

* Experience in social housing, tenant involvement, or retrofit/energy efficiency projects

* Knowledge of safeguarding and data protection best practices

This is an exciting opportunity to join a forward-thinking organisation committed to sustainability and community empowerment. If you're ready to be the friendly, knowledgeable face of a major change initiative, we’d love to hear from you.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business