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Project Administrator
Based in Kentish Town
Office based
(Apply online only)
£30K per annum

Key Responsibilities

Identify and correctly handle initial key stakeholder dis-satisfaction in the first instance and manage effectively to prevent complaint escalation where possible.
Keep the Company's complaint log up to date and convert key data into information to report on trends. Provide recommendations on how you can improve its service based on trends and findings from investigations.
Liaise with key stakeholders and ensure they are advised of outcomes following communication.
Manage compensation or goodwill gesture arrangements if required and follow the correct process to have such arrangements agreed and approved by the Customer Service Manager/Contract Manage.
Develop effective working relationships with client representatives including housing and disrepairs department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed about building works and programmes.
Attend Tenants and Residents Association meetings when required.
Produce and populate a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.
Carry out any other ad hoc duties necessary for the essential/operational running of the business as instructed by Line Manager or Directorate