Login to Apply

Rugby - Office based

37 hours per week - 8am – 4.30pm Mon-Thurs (30 min lunch) /8am – 1pm Friday

Temporary 6-7 months - maternity cover

£25,908 - £26,262 per annum (£13.46 - £13.65 per hour)

Our client, a reputable company based in Rugby, are looking for a customer service professional to join their small, busy team in Rugby on a maternity cover basis.

The key responsibilities for a Customer Service Administrator:

* Focussing on customer needs and satisfaction providing quotes, order processing, confirmations, packing requirements, pricing, forecasting whilst delivering high standard of customer service. Most customer service is done via email.

* Managing customer enquiries and concerns efficiently and effectively and escalate as required being first line response.

* Monitoring customers’ orders in line with delivery requirements effectively to meet department and organisational goals.

* Liaising with internal departments Sales, Warehouse, Quality, Finance and controlling teams and project stakeholders to achieve the best outcome.

* Analysing data to anticipate and avoid potential problems and suggest improvements.

* Conducting regular analysis of product lifecycle, competitor activities and new market opportunities.

* Producing weekly analysis reports e.g. forecasting, customer & market trends to internal and external stakeholders.

The key requirements for a Customer Service Administrator:

* Proven customer support experience

* Experience using SAP

* Excellent IT skills and proficient in Microsoft Suite

* Strong verbal and written communication, with excellent interpersonal skills

* Previous experience working with CRM systems and Excel

Interested?

Please apply below.

If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website

Working through Caraires...

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

Like us on Facebook!

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated