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Job Description

We are looking for an enthusiastic and highly motivated individual looking for a position within property management. As a Property Manager you will joining our friendly team based in Great Shelford and become part of their vibrant business.

Experience as a property manager is not essential as you will be offered full training, you just need to be able to build strong relationships, have a desire to deliver exceptional customer service and the ability to multi-task.

As a Property Manager you will provide property management and tenancy support services to our branch network, landlords and tenants within your property portfolio.

What's in it for you as a Property Manager?

Get full training and development

A good understanding of estate agency business

Fast paced, fun environment

Regular team meetings

Full company briefings

A career pathway

Key responsibilities of a Property Manager

Act as a central point of contact managing the effective resolution of queries from clients and staff

Coordinating urgent and routine repairs and maintenance

Liaising with trades people/contractors and keeping customers up to date

Organising safety inspections and managing remedial works

Liaising with landlords following regular property visits

Assisting customers with general tenancy queries

Carrying out weekly partnership calls with colleagues and welcome calls with new customers

Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners

Providing a first-class service to maximise customer retention

Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

Strong customer service skills and confident communicator

Ability to stay calm under pressure

Excellent negotiation and influencing skills

Excellent planning and organisational skills

Good analytical ability

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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