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Certain Advantage is hiring for a temp to perm Customer Service Agent for a client in Huyton, Liverpool. My client is looking for a Customer Service Advisor to join a fast-paced and dynamic team.

Job Title: Customer Service Advisor
Location: Huyton, Liverpool (Office-Based)
Salary: £25,000 – £26,000 per annum (DOE) + Bonus
Contract: Temp to Perm
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

About the Role:
This is a temp-to-perm opportunity offering stability and the potential for career progression. The role involves a 50/50 split between inbound/outbound calls and email communications, handling a wide range of customer enquiries and providing excellent service.
This position is ideal for someone with previous telephone or customer service  or call centre experience, who thrives in a fast-paced environment and enjoys being part of a supportive team.
 
Key Responsibilities:

Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
Provide accurate information, resolve queries, and ensure customer satisfaction
Record and update customer details and interactions using internal systems - CRM
Identify and pass potential sales opportunities or leads to the sales team
Maintain high service standards and meet daily service level targets
Work collaboratively with team members to support business objectives
Deliver a positive customer experience at every touchpoint
Ensure progress chasing and CRM Management 
Requirements:

Previous experience in a customer service, telephone-based or call centre roles are essential
Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
Solutions focused and customer centric
The customer at the heart of all interactions
Team player who can pivot and support the team when needed.
Excellent communication skills, both verbal and written
Confident using IT systems and managing customer databases
Strong attention to detail and organisational skills
Ability to manage workload effectively in a busy, fast-paced environment
Proactive, reliable, and has to ability to go from reactive to proactive 
What’s in it for you?

Competitive salary with a team performance-related bonus
Full-time, stable position with  growing business that can offer progression
Office-based role with a friendly, professional team
Opportunity to gain further experience and develop your customer service skills
Working with Certain Advantage
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