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Your key responsibilities are:

* Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.

* Work closely with the Project and site management team to ensure the quality of customer service is maintained to a high level, including resolution of issues raised.

* Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.

* Maintain customer service processes and systems as relevant for the site and residents.

* Respond to all resident issues, working closely with the project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes.

* Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.

Skills and Qualifications

* Excellent written English.

* Experience with customer service, ideally resident liaison experience within the construction/social housing sector.

* Ability to manage resident expectations.

* DBS check (standard).

* Competent in Microsoft Excel, Word, Outlook email and calendars.

* Competent use of Project Probe and SharePoint