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Senior Viewings Officer

To be responsible to Lettings Manager

To be the key contact for the Repairs and Maintenance service Viewings Process.

Ensure that pre-vacant inspections are carried out as part of the letting process.

Also, ensure that any repairs or alternations identified are recorded, tracked and monitored to maximize income.

To implement new processes and ways of working to measure and manage income for recharges.

Main Duties:

To assist the Lettings Manager with strategic advice on improving the Lettings process. To provide specialist, high-level, technical advice, and guidance to senior managers, where missed opportunities to collect revenue through the voids process is missed.

Identify, assess, and manage potential risks for fraud in the lettings process in accordance with the risk management framework and policies.

To lead and develop all aspect of pre vacation inspections, ensuring that tenants are aware of their responsibility to reinstate the property to a reasonable standard, thus reducing the cost of void repairs.

To support colleagues from other teams to identify and complete follow up remedial repairs where they are the lead (Specifying Officer, Voids Manager and Tenancy (including the completion of repairs where identified).

Please note: This role is 5 days in office