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So, what's the role all about?

This position's primary purpose is to provision SIP and ISDN services for customer use and network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept directions from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism.

How will you make an impact?

New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION)
Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request
Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records
During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues
Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
Performs pretesting with LECs and Vendors if required
Performs quality assurance audits and takes responsibility for errors
Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations
May be required to work nights, evenings and weekendsHave you got what it takes?

Bachelor's degree in Telecommunications or related field or equivalent work experience
3+ years' experience in telecommunications
Experience with T1, DS3, OC3, OC12 install and test
Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc)
Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting
Command level knowledge Empirix, Wireshark, Ribbon Analytics
Previous experience with configuring SBCs
Proven track record of excellent communication and conflict resolution skillsBenefits

Life Insurance - 4 x Annual Salary
Private Medical Insurance
Employee Assistance Program
GP Online Assistance Portal.
+ Much MorePlease click the "Apply" button to state your interest in this position.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy