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Legal Assistant/Administrator – Personal Injury

A Legal Assistant/Administrator with a minimum of 6 months experience is required to join a Personal Injury team based in Preston to support and ensure to maintain the ongoing high performance they deliver.

Responsibilities and Duties

* Deal promptly with all new matters which will include receiving calls from new clients, setting up files on the firm's Case Management System, preparation of client care packs to high standards to be send to new clients

* Ensure client care packs are signed and returned by clients

* Accurately update details on matters which have already been set up and inform all parties of any changes

* Submit new claims on the MOJ portal or the Official Injury Claim Portal, as appropriate and regularly check for updates on existing matters

* Send letters of instructions to experts, chase reports and review once received

* Assist the solicitors in the team and complete all tasks set by them by the given deadline

* Provide clients with regular updates

* Under the supervision and direction of the solicitors within the team, respond to correspondence in accordance with company procedures

Client Management

* Maintain and build good professional and positive working relationships with clients and external organisations, and follow up in accordance with agreed procedures

* Ensure a positive client experience by providing regular updates and effective communication

* Handle different situations with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner

Qualifications & Skills

* Able to work efficiently as part of a team

* Good communication skills both oral and written, having a good command of written English

* Able to work accurately by paying attention to detail

* Keen learner

* Strong experience in using Microsoft office tools – Word, Excel, Outlook etc.

* Self-motivated and able to work under pressure to strict deadlines/timescales excellent communication skills and telephone manner

* Highly organised with ability to prioritise tasks

* Flexible

Benefits:

* 20 paid holidays excluding bank holidays

Vacancy Information:

* Location: Preston

* Salary range: £18000 - £21000 per year depending on experience

* Job type: Permanent

* Job Sector: Legal

* Working Hours: Full Time