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Customer Service Call Handler

Location: Rotherwas, Hereford (5 days on site)
Contract: 6-month temporary contract – ending 31st May
Hours: Monday to Friday, 8:00am – 4:00pm

Randstad Sourceright are recruiting on behalf of Balfour Beatty, a leading infrastructure and services business, for a Customer Service Call Handler to join their Public Realm contract team in Hereford.

Key Responsibilities

* Handle inbound calls from members of the public and internal stakeholders.

* Log and triage reports related to highways and public realm issues, such as flooding, potholes, graffiti, street lighting, and environmental concerns.

* Liaise with operational teams, inspectors, and project managers to ensure issues are resolved efficiently.

* Provide clear, timely updates and maintain a professional and helpful approach.

* Support the wider customer service team with varied day-to-day queries and admin tasks.

Candidate Profile

* Previous experience in a customer service or call handling role.

* Excellent communication and interpersonal skills.

* Able to remain calm and professional under pressure and when dealing with difficult or frustrated callers.

* Strong attention to detail and ability to record information accurately.

* Confident using computer systems and multitasking in a fast-paced environment.

Why Join?

You will be joining a supportive and friendly Customer Service team of five, working at the heart of Balfour Beatty’s Operations Control Hub in Hereford. This is a fantastic opportunity to contribute to essential local services, representing Balfour Beatty and Herefordshire Council to the public, and ensuring the smooth running of highways and environmental maintenance operations