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80983 - Connection Services Team Leader

This Connection Services Team Leader will report to the Connection Services Manager and will work within Network Operations based in our Bury St Edmunds office. You will be a employee in our UK Power Networks team.

You will attract a salary of £52, 630 per annum and a bonus of 3%.

If you are successful, you will need to undertake a medical and DBS reference check

Close Date:.18/06/2025

We also provide the following additional benefits

25 Days Annual Leave plus bank holidays.
Reservist Leave - Additional 18 days full pay and 22 unpaid
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit Scheme, Season Ticket Loan
Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers' products
Discounted gym membership
Employee Assistance Programme

Job Purpose

Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements <70kVA.

You will lead a team of Co-ordinators & Surveyors who will provide excellent customer service and deliver the required targets safely, on time, and to budget. The Team Leader will have previous managerial experience to support colleagues with ongoing training and will be the first point of escalation.

Principal Accountabilities

Demonstrate leadership in achieving a high standard of safety management
Daily management and coordination of the team.
Lead, training, motivating, development and performance management following the appropriate HR Policies
Ensuring staff comply with internal and external standards, regulatory and legislative procedures
Ensuring that resource scheduling is balanced and co-ordinated so that work is available to maximise the utilisation of resources (internal and external) and improve cost-efficiency
Working flexibly within the Connection Services team to ensure that the needs of the business are met.
Proactive monitoring of all financial aspects. Ensuring that quotations, variations, planning, review and job closures are all managed in an accurate, with awareness and understanding of the impact of Connections Services financial activity on the Network Operations financial performance
Ensure that all customers receive excellent customer service following Broad Measure of Customer Satisfaction targets
Encourage the best internal working relationships and application of our processes across departments
Produce and maintain reports which support the monitoring, control and achievement of the Connections Services targets
Ensure effective management of the NRSWA process to accommodate the Traffic Management Act and avoid FPN's / Streetworks charges
Contribute to the delivery of the Connections Services Manager's team goals and ongoing high-level strategy
Establish a process of continuous improvement through IPR's, with the development of staff and utilisation of new technology
Conduct oneself in a professional manner to promote a positive image of Connections Services and UK Power Networks in general by demonstrating the Vision and Values of the company.
Arrange, attend meetings and deputise for colleagues & the Connections Services Manager
Perform other tasks by the Connections Services Manager

Nature and Scope

The Team Leader is a key member of the Connections Services team. The Connections Services team is responsible for delivering Small Service projects, defined by OFGEM as LVSSA and LVSSB. The role also has a key input to the primary operational indicators, such as safety performance and measuring customer satisfaction.

You will be required to attend all training courses relevant to the role.

Qualifications

Essential

Previous experience in a managerial position & experienced in managing a team
Flexible, adaptable and highly motivated with a strong ambition to succeed
Excellent verbal and written communication skills
Ability to work in a pressured environment as part of a highly focussed team
Flexible attitude to work and working hours
Good IT skills including the ability to learn and use a variety of systems with accurate keyboard skills
Good organisational skills, able to plan, time manage and work efficiently
Team working - the drive and ability to work cooperatively with others to achieve shared goals and optimise the contribution of all members of the team

Desirable

Experienced SAP user or SAP super user
Educated to A Level or equivalent
Knowledge of Broad Measure of Customer Satisfaction, Average Time to Quote, Average Time to Connect and GSoP
Experience of managing a budget