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Quest Employment are looking for an experienced Customer service person to join our clients telecoms/ broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As they continue to grow, they are looking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service and enjoy engaging with people, we want to hear from you!

Role Overview:

Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be to connect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. You’ll confirm details, provide friendly support, encourage customer satisfaction, and help drive sales — including upselling additional services and promoting long-term customer loyalty.

What You’ll Do:

✅ Call customers who’ve received order confirmation letters to confirm details and gain their agreement to proceed
✅ Act as a helpful point of contact to support smooth onboarding and answer any immediate queries
✅ Promote customer retention through friendly engagement and solution-oriented service
✅ Identify opportunities to upsell our full range of telecom products and services
✅ Handle inbound support calls and log issues clearly in our system
✅ Escalate complex issues to our 2nd-line support team as needed
✅ Maintain accurate customer records using CRM tools
✅ Work independently and manage time efficiently in a dynamic environment

What You’ll Bring:

? Excellent verbal communication and interpersonal skills
? Confidence to handle both customer support and sales calls
? Experience in retention and upselling strategies
? Calm, friendly, and professional phone manner
? Previous experience in customer service, telesales, or support (preferred)
? Good computer literacy and ability to work with CRM systems

Working Hours:

? Part-time with flexible working hours

Why Join this company?
✨ Supportive and growing team environment
✨ Opportunities for training and career development
✨ Be part of a company with over a decade of trusted service