Login to Apply

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.

Role Overview:
The Helpdesk Administrator will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system. Working closely with engineers, suppliers and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.

Key Responsibilities:

* Logging tasks on the CAFM system ‘Concept Evolution’ as received via phone, email, in person, or directly through the system.

* Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs.

* Liaising with mobile engineers, supply chain, and facilities management for updates on job progress.

* Organising plant hire requirements for direct labour engineers.

* Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager.

* Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary.

* Promoting a strong customer service culture with internal and external stakeholders.

* Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement.

Skills & Experience:

* Previous experience in a helpdesk or administrative role within a facilities or maintenance environment.

* Proficient in using CAFM systems, ideally ‘Concept Evolution’.

* Strong organisational and time-management skills.

* Excellent communication and customer service abilities.

* Confident in liaising with various stakeholders including engineers and suppliers.

* Able to prioritise workload and manage multiple tasks in a fast-paced setting.

Offering:

* Salary - £26,800 per annum

* Full-time permanent position.

* Monday to Friday, 37.5 hours per week. Flexible between hours of 8am and 5pm.

* 28 days Annual Leave and 9 Public Holidays.

* Company Pension.

* On-site parking and excellent transport links

* Career development opportunities within a growing organisation