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TEXO Recruitment are looking for a Customer Care Co-Ordinator for one of our valued external clients on a permanent basis. You will be based in Aberdeenshire.

Skills, Qualifications & Experience:

* Strong communication and coordination skills

* Customer-focused mindset with attention to detail

* Ability to manage multiple tasks in a fast-paced environment

* Team player with a proactive approach

* Ideally experience in the construction industry

Responsibilities:

* Ensure compliance with all SHE policies—safety is our top priority.

* Deliver excellent customer service in line with company standards, resolving issues quickly and professionally.

* Handle all customer contact (phone, email, social media) courteously, logging all queries accurately.

* Coordinate inspections and remedial works in line with warranty and service agreements.

* Liaise with site teams, subcontractors, and internal departments to resolve defects efficiently and cost-effectively.

* Monitor and report on service performance; escalate issues as needed.

* Support administrative functions, including correspondence, reports, and meeting logs.

* Represent the voice of the customer in internal meetings and service improvement initiatives.

* Conduct satisfaction calls and manage complaints effectively.

For more information or to apply, please call Kenna